Social

NOBA considers social sustainability to be at the core of its business, both regarding its own workforce and its customers. NOBA’s employees and our workplace are essential parts of the business and need to be constantly nurtured and developed to retain employees long-term. NOBA focuses on attracting the right expertise, ensuring strong and responsive engagement and leadership, planning for succession in business-critical roles, and striving to create a modern, equal, and diverse organization.

An important step was taken during 2025, as social targets where set:

• Overarching target: eNPS > 35 (2025: 52)
• Employee turnover < 25% (2025: 17,7%)
• Employee turnover excl. Customer Service organisation < 15% (2025: 6%)
• Sick leave < 4.5% (2025: 3,2%)
• Leadership index > 80 (2025: 89)
• Equal pay, adjusted gender pay gap within the interval -5 – 5% (2025: 0%)
  

NOBA is, and always aims to be a workplace with equal terms and conditions, with a strong leadership culture that lays the foundation to ensure and encourage a workplace free from discrimination. Central to our sustainability ethos is the commitment to fostering an inclusive environment where every individual feels valued, respected, and empowered to contribute their best. During 2025, we launched NOBA United, our inclusion initiative to ensure every colleague feels seen, respected, and able to contribute. Five NOBA United Ambassadors support employees and host regular forums to surface insights, creating a safe environment to speak up and strengthening equal access to development.

Our Code of Conduct for Suppliers and Business partners sets clear expectations on human rights, environmental responsibility and business ethics. Due diligence is carried out as part of the onboarding process for critical suppliers, and these relationships are continuously monitored. In parallel, we strengthen our digital resilience in line with DORA to safeguard our customers and support the stability of the financial system.

Our People Policy governs our overall work concerning our employees, including aspects of diversity, inclusion, and equality. NOBA respects and protects its employees' right to privacy and protection of personal data. To manage risks related to both our employees' and customers' data, NOBA has implemented a Privacy Policy as well as an Information and Cyber Security Policy.